Child Support Directors Association honors Riverside County Child Support Services with two awards: Outstanding Group Achievement and Positive Collaboration

August 3, 2021
Contact: Marquese Howard, Chief Marketing Officer
[email protected] – 951-955-4104

 
Child Support Directors Association 
honors Riverside County Child Support Services with two awards: 
Outstanding Group Achievement and Positive Collaboration

SACRAMENTO, California (July 22, 2021) – Riverside County Department of Child Support Services (RivCoDCSS) was honored with two awards from the California Child Support Director's Association (CSDA).
Riverside County partnered with three local child support agencies, Imperial Valley County, Kern County, and San Bernardino County, to form the Southern Inland Region Child Support Collaboration (SIRC).

The four local child support agencies (LCSA) that oversee the establishment and enforcement of child support for their respective counties are honored for their Southern Inland Region Child Support Collaborative (SIRC).

In 2020, a virtual workshop was held to educate employers on income withholding orders, and an email campaign was utilized to help market the event. The four counties advertised through their websites, county emails, digital billboards, and social media. The digital outreach was imperative to making the workshop happen as most businesses were closed. The event was a massive success, with several large companies and organizations attending virtually from other states and Mexico. Employers have viewed the workshop over 1,200 times. This work was honored by CSDA with the 2021 Positive Collaboration Award.

CSDA also honored RivCoDCSS with the award of Outstanding Group Achievement for their continued partnership with San Bernardino Child Support Services on the 5-year procedural justice (PJAC) federal demonstration project grant.

The grant's goal is to test the value of incorporating procedural justice principles into child support practices and increase parents' compliance with child support orders by increasing confidence in the child support program and its processes.

A vital goal of the team was to reestablish trust between the child support agencies and parents. Cross county communication, compassion, and collaboration were significant contributors to the success of the team, which they demonstrated with PJAC collections of nearly $3.5 million.  With these cases being the most difficult to manage, this was a phenomenal achievement for the team.

"Team members from both counties have done an amazing job identifying the parent's barriers and developing case action plans to address those barriers," said Kim Britt, director of Riverside County DCSS. "The tools and techniques they developed are invaluable to the program."

Through teamwork, the Riverside County partnerships provided both local business and communities members the opportunity to inform, educate, promote, and provide services on behalf of the child support program.

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About the Child Support Directors Association:
The Child Support Directors Association, a membership organization, serves the 47 Local Child Support Agencies with more than 5,865 employees in all 58 California counties. In partnership with other agencies, the members enforce California’s public child support program. There are more than 1.1 million child support cases in California distributing more than $1.3 billion each year to children and families. The vision of the Child Support Directors Association is to transform the lives of children and assist families with safety net services moving toward family financial stability.